Customer satisfaction - Recreational visitor satisfaction

Target Annual visitor satisfaction survey to be completed Result Complete Full report for our annual performance report here (https://www.yorkshirewater.com/media/2210/yorkshire-water-annual-performance-report-apr-2018-2019-updated-november-2019.pdf)was initially published in July 2019, updated in November 2019. About the data A summary table of responses based on the question of overall visitor satisfaction at the sites surveyed in 2018/19, broken down by categories such as age and accessibility. Individual responses are not available in accordance with MRS guidelines (https://www.mrs.org.uk/standards/guidance). An explanation of the performance commitment can be found here (https://www.yorkshirewater.com/media/1548/yorkshire-water-annual-performance-report-apr-2018-2019.pdf) on P94.

Recreational visitor satisfaction